Shipping Information

Please allow 1-2 business day to process, in addition to the shipping times listed below for your selected shipping method.

A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, you can also log in to SilkSilky site at any time to check the order status.

A tracking number will be sent to you by email once your item is shipped out.

Australia

Order Value Standard Shipping
(6-9 working days)		 Express Shipping
(2-4 working days)
Under AU$89 AU$9.99 AU$29.99
AU$89-$150 FREE AU$24.99
AU$150-$300 FREE AU$15.99
AU$300-$450 FREE AU$9.99
Over AU$450 FREE FREE

North America: United Status, Canada, Mexico (Standard shipping to Mexico takes approximately 9-14 business days)

Order Value Standard Shipping
(5-8 working days)		 Express Shipping
(2-4 working days)
Under AU$89 AU$9.99 AU$24.99
AU$89-$150 FREE AU$19.99
AU$150-$300 FREE AU$12.99
AU$300-$450 FREE AU$6.99
Over AU$450 FREE FREE

Note: service areas exclude：Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

Asia: Japan, Singapore, Thailand, South Korea, Hong Kong SAR. (Saudi Arabia, UAE and other Asian countries/regions currently only provide standard delivery services, delivery time 5-8 working days.)

Order Value Standard Shipping
(4-7 working days)		 Express Shipping
(2-3 working days)
Under AU$89 AU$9.99 AU$14.99
AU$89-$150 FREE AU$9.99
AU$150-$300 FREE AU$4.99
AU$300-$450 FREE AU$2.99
Over AU$450 FREE FREE

Europe: United Kingdom, Germany, France. (other European countries: delivery time around 7-10 working days.)

Order Value Standard Shipping
(6-8 working days)		 Express Shipping
(temporarily unavailable)
Under AU$89 AU$9.99 -
Over AU$89 FREE -

For most countries and regions not listed, we only provide standard shipping service, which takes 9-19 working days to deliver.

WHAT SHIPPING CARRIERS DO YOU USE?

- For free/standard shipping, we use your local postal services such as USPS, Canada Post, Royal Mail and LePost.

- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.Please note that expedited shipping does not support delivery to a PO BOX/APO/FPO/DPO address. Shipping times may be slower for remote locations and additional fees may apply.

CUSTOMS AND IMPORT DUTIES

Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us.

- Please send us a copy of the customs duties receipt via email.

- A refund will be processed within 3-5 working days upon receiving your receipt.