Shipping Information

Please allow 1-2 business day to process, in addition to the shipping times listed below for your selected shipping method.

For Australia

Order Value Standard Shipping
(6-9 working days)		 Express Shipping
(3-5 working days)
Under AU$89 AU$9.99 AU$29.99
AU$89-$150 FREE AU$25.99
AU$150-$250 FREE AU$22.99
AU$250-$350 FREE AU$19.99
AU$350-$450 FREE AU$14.99
Over AU$450 FREE AU$9.99

For United Status,Canada United Kingdom and most European countries

Order Value Standard Shipping
(7-10 working days)		 Express Shipping
(3-5 working days)
Under AU$89 AU$9.99 AU$25.99
AU$89-$150 FREE AU$22.99
AU$150-$250 FREE AU$19.99
AU$250-$350 FREE AU$15.99
AU$350-$450 FREE AU$12.99
Over AU$450 FREE AU$8.99
  1. Service areas exclude：Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
  2. Due to the wildfire in parts of CA and severe weather in AZ/LA, delivery of orders to the following zip code areas may be affected & delayed: Canyon Dam, Greenville, Youngtown and 700, 701, 703 and 704. We appreciate your understanding and patience in advance!
  3. If you are ordering from Canada, please remember to include a space in your zip code. For example: K1A 0B1.

WHAT SHIPPING CARRIERS DO YOU USE?

- For free/standard shipping, we use your local postal services such as USPS, Canada Post, Royal Mail and LePost.

- For express shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.

WHAT ABOUT DUTY and TAXES?

All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.

WHY PRE-ORDER?

Want to look chic while saving the planet? Help reduce unnecessary waste by pre-ordering the latest looks! With no extra cost, you'll receive your orders ASAP and guilt-free!

*If you choose to pre-order, we won’t be able to cancel your items since they’ll be reserved. Due to uncontrollable factors (such as shipping or customs), we can’t guarantee the ship-out date. Your items will be shipped as soon they become available. If for any reason items are unable to be dispatched, you will receive an email with refund details.

Please note that your order will be shipped as soon as the pre-order item is in stock.

WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at services@silksilky.com as soon as you place your order.

*EXCEPTIONS:

1. Your package is sent back to shipper for failure of delivery because of:

- Incorrect address. You are subject to shipping charges for reshipment
- Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.

2. Your package arrives in damaged condition.

We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact SILKSILKY Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact SILKSILKY.

Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature-required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.

Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.

SILKSILKY is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, SILKSILKY is not responsible for delays related to the courier itself (such as customs clearance).